sapiTerms of Use

When you open an sapi account, you agree to our terms of service which set out how we operate, what we expect from you, and how disputes are handled. These terms apply to all users accessing our platform through Android, iOS, or desktop browsers, regardless of whether you play from Jakarta, Surabaya, Bandung, Medan, or elsewhere in supported jurisdictions.

Our sapi terms cover account eligibility, deposit and withdrawal mechanics, bonus conditions, and the jurisdiction limits that govern our service. We keep these terms readable rather than formulaic—explanations of what we do, what you agree to, and how we resolve disagreements when they arise.

This page outlines the core terms. For the complete legal text, download our full Terms and Conditions PDF from your sapi account settings or contact our support team via the app's live chat.

Account conditions on sapi

To create an sapi account, you must be of legal age in your jurisdiction and comply with local gambling regulations. We require an email address, a secure password, and mobile number verification via SMS. Our sapi system sends you a one-time code; you confirm it to verify your phone number. Once verified, you proceed to KYC (know-your-customer) identity confirmation, providing your legal name, date of birth, and identification document number.

We at sapi conduct KYC verification to meet regulatory obligations and prevent fraud. You may be asked to upload a photo of your identity document (government-issued ID or passport). Our verification typically completes within minutes; during high-volume periods, processing may extend to one business day. If your account cannot be verified, we decline the application and retain no record of your personal data beyond the confirmation period.

Your account is personal—you may not share login credentials, transfer your account to another person, or operate multiple accounts under different identities. We at sapi monitor for suspicious patterns (unusual login locations, rapid account switching, duplicate deposits from different users) and reserve the right to suspend or close accounts that violate these conditions.

Our sapi deposit policy

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via virtual account (mobile banking, local payment, online payment, e-wallet). When you deposit, your funds must come from an account holder matching your sapi identity verification. We do not accept deposits from third parties or from payment methods linked to other individuals.

Our sapi system confirms your deposit within the standard processing window for your chosen method. mobile banking and local payment typically complete within minutes; bank transfers may take 1-2 business days depending on your bank's processing. We do not guarantee specific timeframes but monitor for delays and escalate if your deposit does not arrive as expected.

We at sapi do not permit withdrawal of deposit funds immediately—you must play through a portion of deposited funds or complete your initial gameplay session before requesting a full refund. This policy aligns with our fraud-prevention protocol and does not constitute a bonus condition.

Key takeaways

You must verify your identity through KYC before accessing full sapi features
Deposits come from verified payment methods matching your account holder name
sapi processes withdrawals through the same payment method you used to deposit
You are responsible for verifying that sapi access complies with your jurisdiction's law
Multiple accounts or shared login credentials violate our terms

Our sapi withdrawal process

When you request a withdrawal from sapi, you select your destination payment method and confirm the amount. Our system verifies that your account balance covers the request and that the destination matches a verified payment method on your account. We then process your withdrawal into our outgoing queue.

Standard withdrawal review typically takes 4-24 hours depending on the amount and method. Weekend requests may experience slightly longer review windows due to reduced banking hours. During major holidays—Idul Fitri, Idul Adha, Imlek—processing may extend by 1-2 business days. We at sapi send you a confirmation notification once your withdrawal leaves our system; final arrival in your bank or digital wallet depends on your provider's infrastructure.

If we detect unusual activity on your withdrawal request (amount inconsistent with your history, destination mismatched from your typical payment method, or other fraud signals), we may contact you directly via email or app notification asking for additional verification. This step protects both your account and our regulatory compliance.

Bonus and promotional terms on sapi

Any bonus or promotional offer issued by sapi carries specific conditions. We do not offer fixed-amount bonuses—all promotional value is scaled to your account activity and deposit history. We at sapi issue bonuses through in-app notifications and email; bonus eligibility is non-transferable and expires if not used within the stated window.

Bonus funds on sapi cannot be withdrawn as cash until you complete play-through requirements specified in the promotion. These requirements vary by offer and are clearly displayed when the bonus is credited to your account. You must agree to specific terms before claiming any bonus; declining the bonus carries no penalty.

Jurisdiction and dispute resolution

Our sapi services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. When you create an sapi account, you confirm that you have verified access and use comply with your region's applicable regulations. We at sapi are not responsible if you access sapi from a jurisdiction where such access is illegal.

If you believe a transaction on sapi was processed incorrectly or if you have a dispute about your account balance, gameplay result, or withdrawal status, contact our support team through the live chat in your sapi app or via email to our support address (visible in your account settings). We investigate disputes within standard business windows and respond with findings and resolution steps. Most disputes are resolved within 5-7 business days.

1

Account creationResponsibility

You verify that your access to sapi complies with local law; we process your application based on the information you provide
2

Deposits and withdrawalsProcess

You provide verified payment methods; we process transactions within standard windows but do not guarantee specific timing
3

Data protectionEncryption

We store your KYC and payment data encrypted; we do not share your information with third parties outside regulatory compliance

We at sapi maintain the right to update these terms with notice to you via email or in-app notification. Your continued use of sapi after such updates constitutes acceptance of the modified terms. We will not retroactively change deposit or withdrawal terms that affect transactions already completed.

These terms exist to create clarity and fairness for all sapi users across our service area. When you join sapi, you agree to operate transparently—providing accurate identity information, using verified payment methods, and engaging with our platform according to these conditions. In return, we commit to processing your transactions reliably, protecting your account data, and resolving disputes fairly.

KYC verification: Identity confirmation we collect to meet regulatory requirements and prevent fraud
Virtual account: A unique bank account number we generate when you choose BCA, e-wallet, mobile banking, or local payment for transfer
Play-through: Amount of gameplay required before bonus funds can be withdrawn; varies by promotion