sapi Casino & Sportsbook FAQ

Opening an sapi account takes three steps. First, you provide your email address and create a password on our registration page or app. Second, we send you a verification code to your email; enter it to confirm ownership. Third, you complete KYC identity verification by uploading a clear photo of your government-issued ID or passport. We review this within one business day. Once approved, you can set a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and begin playing Liga 1, Piala AFF, live-dealer tables, slots, or esports markets. You'll receive a confirmation email at each step. If your identity verification is rejected, we'll explain why and give you a chance to resubmit.

During registration, we collect your email address, a secure password, your full name, date of birth, mobile phone number, and government-issued ID or passport details. We use this information to verify your identity (KYC), prevent fraud, and comply with local financial regulations. Your mobile number is used for account recovery and SMS verification. We store this data securely and do not share it with third parties except where required by law or to process your payments (your bank, payment provider). All KYC documents are handled confidentially and retained according to our Privacy Policy. You can review what information we hold by contacting support.

We at sapi provide several account controls. You can change your password, update your email address, and modify your mobile phone number in your account settings. You can view your deposit and withdrawal history, check your current balance, and review recent activity. If you suspect unauthorised access, you can change your password immediately and contact our support team to review your account. We also provide account recovery if you forget your password: go to the login page, select "Forgot password," and we'll send you a reset link to your registered email. Multi-factor authentication via SMS is optional and can be enabled in your settings. All changes are logged and can be reviewed on request.

Yes. We at sapi accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select "Bank transfer" as your deposit method, we provide you with a unique Virtual Account number. You deposit funds to this Virtual Account from your bank app or ATM. The transfer is instant or completes within one to two hours, depending on your bank. We confirm receipt and credit your sapi balance automatically. For withdrawals, you provide your bank account details, and we process the withdrawal to your registered account. Bank transfer deposits and withdrawals are subject to your bank's processing times and fees. We do not charge additional fees for bank transfers, but your bank may. If your transfer does not arrive within two hours, contact our support team with your transaction reference number from your bank.

Deposit ranges vary by payment method. For mobile banking, local payment, online payment, e-wallet, and mobile banking, the typical minimum deposit is a small amount and the maximum is set by the e-wallet provider (usually up to a few million IDR per transaction). For local payment transfers, minimums and maximums depend on your participating bank. For direct bank transfers via online payment, e-wallet, mobile banking, or local payment Virtual Accounts, the minimum is typically a small amount and there is no fixed maximum—your bank's daily transfer limit applies. We do not charge deposit fees. Your payment provider or bank may charge transaction fees. If you need to deposit a larger amount, you can make multiple deposits or contact support for guidance on available options.

Promotion codes on sapi are entered during registration or in your account settings under "Promotions" or "Bonuses." During account creation, you'll see an optional field for a promo code. If you have a code, enter it there before you complete your first deposit. If you missed it during registration, go to your account settings after logging in, find the Promotions section, and enter your code. The system will validate the code and apply any eligible offer to your account. Not all codes are active at all times. If your code is invalid or expired, the system will notify you. For current active promotion codes, check your email, our app announcements, or contact support. Terms apply to all promotions; read them carefully before redeeming.

We at sapi provide support through live chat in your app and via email through your account settings. To open a support ticket using live chat: log in to your sapi app, tap the support or chat icon (usually in the bottom right), describe your issue, and a team member will respond. Chat responses typically arrive within subject to verification during business hours. For email support, go to your account settings, find "Contact support," and fill out the form with your issue. Include your registered email, your username, and a clear description of what you need help with. We respond to email tickets within one business day. For account security issues or urgent problems (such as a suspected unauthorised login), use live chat for faster assistance. Keep your ticket reference number for follow-up.

Demo mode is available for most of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer games. You do not need to deposit real funds to try demo mode. From your sapi account, navigate to a game and select "Play for free" or "Demo." You'll receive virtual play credits that you can use to understand game rules and features. Demo wins do not transfer to real money. Demo mode is useful for learning before betting with real funds, especially during major events like Liga 1 or Piala AFF when you may want to familiarize yourself with the platform first. Note that some games may not offer demo mode due to provider restrictions. If demo is not available for a specific game, you'll see a "Play now" button instead and must deposit real funds to play.

Our sapi platform offers four main game categories. Football and sports betting includes Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios with real dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each category is accessible from your dashboard after login. Game availability may vary by region. Sports betting covers major tournaments and leagues; live-dealer tables operate during set hours; slots are available around the clock. Use the search or filter options in your app or web browser to find specific games or categories.

We at sapi use industry-standard encryption to protect your account data and payment information. Your password is encrypted and never stored in plain text. Payment details are processed through secure payment gateways and are not retained on our servers. Your account is protected by your unique email and password; do not share these with anyone. We monitor accounts for suspicious activity and will alert you if we detect unusual login attempts or transactions. If you suspect unauthorised access, change your password immediately and contact our support team. We maintain secure backups of account data and comply with data protection regulations. While we implement strong security measures, no online platform is completely immune to risk. For additional protection, enable SMS verification in your account settings, use a strong unique password, and log out after each session on shared devices.

Our services are available only where local law permits. We do not offer sapi in jurisdictions where online wagering is prohibited. You are responsible for verifying that access to sapi complies with your jurisdiction's laws. If you are unsure whether our services are legal in your region, consult your local regulatory body or legal advisor before creating an account. We at sapi conduct verification checks on accounts and may close any account accessing from a prohibited jurisdiction. If we determine you are in a prohibited region, we will close your account and return your deposited funds after deducting any applicable fees. For specific questions about service availability in your city or country, please visit our Legal notice page or contact support. Our Legal notice explains our jurisdiction policy in detail.